Are your ingredients 100% natural?
Of course, we only use
natural & organic ingredients in our products, which include powerful plant
extracts, refining clays, butters, and botanical and essential oils. Our goal
is to clear your skin, not clog it!
Do you test your products on animals?
We are good people!!! Muddy Body products are 100% cruelty free-
We would NEVER test our products on animals. However, we do test our products
on willing friends and family members.
Are your products vegan?
The answer is simple- Yes!
How do Muddy Body products stay fresh without any preservatives?
Magic! Just kidding- The ingredients we use in our products have
antibacterial and antioxidant properties, acting as natural preservatives.
Vitamin E, a component found in various ingredients, naturally extends the
I love you guys!!! How can I learn more about your company?
We love you too! You
can follow us on
Instagram, Twitter, Facebook, Snapchat, and
How often should the
hair masks be applied?
Rapunzel Rapunzel, let
down your hair!!!! In order to see results, consistency is key. We recommend
using our hair mask one to two times a week.
How often should the face masks be applied?
No two skin types are
the same. Therefore, results will vary. For the best results, we recommend
masking every 2-6 days, depending on your skin type.
I received my mask,
activate your mask, you will need a spoonful of powder and a few drops of
liquid.* Apply to face and allow 10-15 minutes for mask to dry, then rinse with
water, can Muddy face masks be mixed with anything else?
The limit does not exist (sort of). *Our masks
can be mixed with yogurt, honey, rosewater, tea, apple cider vinegar, etc. To
all of our sensitive Muddy babes, please start off with water!
Is the Muddy
Body Applicator Brush sold separately?
Yes, it is sold separately. But… this is no
ordinary brush- 100% synthetic and cruelty free. The flat bristles are designed
to apply your mask evenly.
What is the
shelf life of your products?
Since there are no harmful chemicals or
preservatives in our products, shelf life ranges anywhere from 9 to 12 months.
Products should be stored at room temperature and away from direct sunlight.
products made in the U.S.?
Is the sky blue? Yes! All of our products are
made in small batches in the USA #supportlocal
of payment do you accept?
We accept the following major credit cards:
Visa, MasterCard, American Express, and Discover. We also accept payments via
Is there a
sales tax on your products?
We are required by law to collect sales tax
from the state in which we are based: Florida.
charged twice, but only want one order- What do I do?
If you attempted to place an order on our site
and your payment was declined, worry no more! We do not process declined
In the meantime, you’re bank may have issued a hold & this will
be dropped in 1-3 business days.
Can I return
Due to the nature of our products, we do not accept returns.
Please see our
Returns and Exchanges Policy
How can I
cancel my order?
would you ever want to do that?! But if you do want to cancel your transaction,
please notify us immediately!
We move quickly here at Muddy Body- We require
that you contact us within 3 hours of your purchase.
placed my order, how long should I expect to receive it?
Once you place your order, please allow 1-2
business days for us to process and ship. We ship everything with the United
States Postal Service so shipping times will vary!
Domestic orders are typically delivered within
2-6 business days.
Depending on your location, International
orders typically take 2 to 6 weeks to arrive. International orders may be
subject to additional duties and fees.
number isn’t working, how can I fix this?
USPS is responsible for issuing tracking
numbers- we strongly recommend allowing 1-3 business days for them to update
What if my
order says delivered, but I have not yet received it?
In some cases, mix-up’s happen, but once your
package leaves our facility, we typically know as much as you do! By using the
tracking number provided in your confirmation shipping email, you will be able
contact your local post office for additional information.
Where do you
We would love for all of you to get Muddy with
us- But unfortunately we cannot ship to the following places: Africa, Iran,
Iraq, Mexico, Morocco, Nepal, Pakistan, Russia, Saudi Arabia, and Vietnam. Please
refer to our
Shipping Info page for more
Do you ship
to APO Addresses?
Yes, we do offer
shipping to military bases.
your shipping address, please make sure you include the unit and box numbers,
for APO/FPO shipping addresses. To prevent mail from entering foreign mail
networks, do not include city or country names in APO/FPO shipping addresses.
PFC JOHN DOE
PSC 3 BOX 4120
APO AE 0902